隱私政策
最後更新時間:2026年4月5日
PUNIVERSE LTD (company number: 15999087) operates this store and website under the branding Puniverse (including all related information, content, features, tools, products and services). In order to provide you, the customer, with a curated shopping and automation experience (the "Services"), our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
1. Personal Information We Collect
We may collect or process the following categories of personal information, depending on how you interact with the Services:
- Contact DetailsName, address, billing/shipping address, phone, and email.
- Financial DataEncoded payment card details and transaction history.
- Account InfoUsernames, passwords, security questions, and settings.
- Transaction DataItems viewed, cart activity, purchases, and returns.
- CommunicationsCustomer support inquiries and feedback.
- Technical DataDevice Type, IP address, and interaction analytics.
2. How We Use Your Information
Depending on how you interact with us, we may use personal information for the following purposes:
- Providing the Services: Processing payments, fulfilling orders, and performance of our contract with you.
- Marketing & Advertising: We may share limited customer and event data with advertising partners including TikTok, Meta, and Google to measure performance and deliver relevant ads. This is based on your consent or our legitimate interest.
- Security & Fraud Prevention: Authenticating accounts, securing shopping experiences, and detecting malicious activity.
- Legal Obligations: Compliance with UK tax and regulatory requirements.
3. Data Disclosures & Shopify
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes. This includes Shopify (our hosting platform), payment processors (Stripe/PayPal), and analytics providers.
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. For more details, visit the Shopify Consumer Privacy Policy.
4. Lawful Basis for Processing (UK & EU GDPR)
PUNIVERSE LTD is the data controller for personal information processed through the Services. We process personal data under the UK GDPR and, where applicable, the EU GDPR (Regulation (EU) 2016/679), and the Data Protection Act 2018. We rely on the following lawful bases:
- Performance of a contract — to process orders, payments, and provide the Services you request.
- Consent — for marketing communications, non-essential cookies, and advertising data sharing (which you may withdraw at any time).
- Legitimate interests — to secure our platform, prevent fraud, and improve the Services, balanced against your rights.
- Legal obligation — to meet UK tax, accounting, and regulatory requirements.
5. Your Rights and Choices
Under the UK and EU GDPR, you have the right to: access your personal data; rectify inaccurate data; erase your data ("right to be forgotten"); restrict or object to processing; data portability; and withdraw consent at any time. You also have the right to lodge a complaint with a supervisory authority — in the UK, the Information Commissioner's Office (ICO) at ico.org.uk.
To erase your account and personal data, use our dedicated Data Deletion Request page, or email our Data Protection Officer below.
Transaction and accounting data may be retained for up to seven years to meet legal and tax obligations.
Contact & Legal Info
Registered Office
PUNIVERSE LTD
71–75 Shelton Street, Covent Garden
London, WC2H 9JQ, United Kingdom
Compliance Details
Company Number: 15999087
ICO Registration: ZB800134
Data Protection Officer (DPO)
The DPO oversees GDPR compliance and handles data-subject requests.
Email: dpo@puniverse.net
Email Inquiries
Privacy: privacy@puniverse.net
Support: support@puniverse.net